Welcome to The Cozy Nook Academy

Step into the next stage of your career with Cozy Nook Academy’s, hands-on training programs designed to equip you with industry-leading hospitality skills.
From mastering customer interactions to excelling in leadership roles, these programs are crafted to fast-track your growth in hospitality.

Learn from the best

Training Modules

At The Cozy Nook Academy, we recognize the potential in every individual. 

Housekeeping Excellence Training
  • Faster Room Turnover – Learn efficient workflows to maximize productivity.
  • Flawless Cleanliness – Meet the highest hygiene standards consistently.
  • Boost Efficiency – Optimize tasks for faster, higher-quality results.
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Mastering Customer Service
  • How to deliver unforgettable service that keeps guests returning.
  • Resolve Issues Instantly – Turn complaints into positive reviews with ease.
  • Drive 5-Star Reviews – Personalize guest experiences to improve ratings.
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Advanced Sales Frameworks & Persuasion Program
  • Increase Revenue – Upsell and cross-sell effectively to grow profits.
  • Convert More Leads – Build trust and close bookings faster.
  • Boost Guest Spending – Position upgrades guests actually want.
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Basic Service Training
  • Boost Guest Loyalty – Deliver unforgettable service that keeps guests returning.
  • Resolve Issues Instantly – Turn complaints into positive reviews with ease.
  • Drive 5-Star Reviews – Personalize guest experiences to improve ratings.
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Cost Control Mastery
  • Cut Costs Smartly – Reduce expenses while maintaining quality.
  • Eliminate Waste – Manage inventory with precision.
  • Drive Profitability – Sustain strong margins through smart budgeting.
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Leadership & Management Accelerator
  • Lead High-Performing Teams – Drive productivity across departments.
  • Resolve Conflicts Seamlessly – Build harmony and efficiency.
  • Get Promotion-Ready – Step confidently into leadership roles.
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CozyStay Mountain Hotel

Rue de Lausanne 1098,
1202 Genève,
Switzerland

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